Skip to demo
Demo 07 of 15 · Past-customer reactivation Sample business: Fernhill Gardens
A neatly kept lawn with a curving gravel path and clipped shrubs
BOOK A VISIT

Fernhill Gardens · sample business

Gardens kept tidy, season after season

Hedges, lawns, patios and leaves for homes around Harrogate and Knaresborough. When your garden is due again, we're the ones who remember.

Hedge trimmer shaping a round hedge

Due a hedge cut? Past customers hear from Amy before they have to ask. Try it below.

See it work

Fernhill is a small team looking after lawns, hedges and patios across North Yorkshire. Most garden jobs come round again: hedges twice a year, a spring lawn feed, a patio clean before summer and leaves in autumn.

The trouble is that past customers forget, and so do we. Runeflake reads the job history, works out who is due for what this month and drafts a personal text that mentions the last job we did. Amy taps send and the replies are handled for her.

Jobs that come round again

Every service has a season, and that is what the reminders run on.

  • Hedge cutting

    Shaped and cleared away in late spring and again in autumn, before the birds nest and after they leave.

  • Lawn care from March to October

    Spring feed and scarify

  • Patio cleaning

    Jet-washed and re-sanded before summer, so the table goes back out on something clean.

  • Borders and paths, looked after

    2× a year for most hedges

  • Leaf clearance

    Lawns, drives and gutters cleared in October and November, bagged and taken away.

  • Fences and one-offs

    Repairs, new panels and clear-outs. One-off jobs never trigger a reminder.

Try it · sample data, nothing is sent

Past customers, back in the diary

Runeflake checks the whole customer book on the 1st of each month. Pick a month: the seasons change who's due.

Customer book

Checking: October 2026
    The customer's phone · you reply as them
    09:024G

    Fernhill Gardens

    1. Tap Send on a draft and the text lands here.

    How it works

    1. 01

      It reads your job history

      From your diary, invoices or spreadsheet. Every past job has a type and a date, and that's all it needs.

    2. 02

      It knows the garden calendar

      Hedges in late spring and autumn, lawns in spring, patios before summer, leaves in autumn. One-off jobs like fence repairs are left alone.

    3. 03

      You tap send, it handles the rest

      Bookings go in your diary, "not now" gets a reminder for later, and anyone who says stop never hears from you again.

    "Amy's text came just as the hedge was getting out of hand. I replied yes, picked a morning, and never had to chase anyone."

    Sarah W. Pannal, HG3 · sample customer